Refunds & Cancellation

Last updated: 23 July 2026 · Applies to Receipt-Vault subscriptions

The short version. Try Receipt-Vault free for 14 days — no charge, cancel any time during the trial and you pay nothing. After that it's an annual subscription that renews automatically. You can cancel whenever you like: cancelling stops the next renewal, and you keep full access until the end of the year you've already paid for.

1. Your 14-day free trial

Every new account starts with a 14-day free trial.
You are not charged during the trial.
If you cancel before the trial ends, you are never billed and nothing further is owed.
If you don't cancel, your paid annual subscription begins automatically when the trial ends, and the first year is charged at that point.

2. Subscription term and automatic renewal

Billing period	Annual — one year, paid in advance
Renewal	Renews automatically each year on the anniversary of your subscription start date, at the price then in effect, using your payment method on file
How to stop it	Cancel at any time — see section 3

By subscribing you consent to this automatic annual renewal. You can withdraw that consent at any time by cancelling.

3. Cancelling

You can cancel at any time, for any reason:

In the app, under Settings → Billing; or
By emailing privacy@receipt-vault.ca from the address on your account.

When you cancel:

Your subscription will not renew at the end of the current term;
You keep full access until the end of the term you have already paid for; and
Your account then moves to a closed state, and your data is handled as described in our Privacy Policy.

4. Refunds

Because cancelling always leaves you with the full remaining term you paid for, we do not provide partial or pro-rated refunds for the unused portion of an annual term.

We will refund you in these cases:

Billing errors — duplicate charges, or a charge after you cancelled. Refunded in full.
Charged despite cancelling during the trial — refunded in full.
Extended service failure — if Receipt-Vault is unavailable for a prolonged period through our fault, contact us and we will make it right, which may include a credit or refund.
Where a refund is required by applicable law (see section 8).

Approved refunds are issued to the original payment method, normally within 10 business days.

5. Additional scan packs

If you purchase an add-on scan pack, it is charged once and added to your balance. Unused scans carry forward while your subscription is active. Scan packs are non-refundable once purchased, except where section 4 or applicable law requires otherwise.

6. Price changes

We may change subscription pricing. Any change takes effect at your next renewal, never mid-term, and we will give you at least 30 days' notice by email beforehand. If you don't want to continue at the new price, cancel before the renewal date and you won't be charged.

7. Failed payments and suspension

If a renewal payment fails, we will attempt to reach you and retry the payment. If it remains unpaid, access may be suspended and the account eventually closed. You can restore access by updating your payment method. We will not delete your receipt data without notice — see the retention schedule in our Privacy Policy.

8. Your legal rights

Receipt-Vault is sold for business use. Nothing in this policy takes away rights you may have that cannot be waived by contract.

In particular, if you are an individual (for example a sole proprietor) and your purchase is a "consumer transaction" under Alberta's Consumer Protection Act and the Internet Sales Contract Regulation, you may have statutory rights to cancel and receive a refund — for example where required pre-contract information was not provided, or where a copy of the contract was not delivered to you within the required time. Those statutory rights apply in addition to this policy and are not limited by it. Contact us and we will honour them.

9. Getting your data out

You can export your receipts and reports (Excel or PDF) at any time while your subscription is active. We recommend exporting before you cancel. If you need help retrieving your data after cancelling, contact us.

10. Contact

Billing, cancellation or refund questions: privacy@receipt-vault.ca

My Data Vault Inc. · 13245 – 146 Street, Edmonton, Alberta T5L 4S8, Canada